The results of the NHS’s annual survey of GP surgeries have been released, with ratings for practices in Exmouth, Budleigh Salterton, Woodbury and Topsham.

The results showed generally high levels of satisfaction with doctors, nurses and reception/admin staff at the practices, but people were less happy with the process of contacting the surgery and getting an appointment.

The survey is sent out every January to more than two million people registered with GP practices in England. This year some changes were made to reflect changes in the way primary care is delivered and the increased role of pharmacy services. This year’s results were published on July 11.

Among the questions asked were whether the receptionists were helpful (yes, in most cases), whether patients had confidence and trust in the health professional they saw or spoke to at their last appointment (mainly high scores) and whether that person was good at treating them with care and concern (again, mainly high scores). Some practices scored slightly lower on the question of whether the healthcare professional was good at considering their mental wellbeing.

Satisfaction scores dipped when it came to ease of contacting the practices on the phone, via their websites or by using the NHS App.

Click on any practice on the map to see how well patients rated it.

This table shows how well GP surgeries were rated in Exeter (page 1) and in Exmouth, Woodbury, Topsham, Budleigh Salterton, Ottery St Mary and Honiton (pages 2 and 3).

As well as being asked about appointment-making, reception staff and healthcare professionals, survey respondents were asked several other questions, including whether they were satisfied with the time they had to wait for their appointment, whether they were able to see their chosen doctor or nurse, whether they felt involved in decisions about their care and treatment, and whether they had enough support from other services and organisations to manage long-term conditions or illnesses.